PERFORMANCE & SERVICES
With our small but highly competent team in Germany we can meet all your requirements to the best of our ability.
Our main goal is always: satisfied customers!
That’s why good service is part of what we do:
Competent and comprehensive advice on our products and services
Fast processing of your inquiries and orders
Short decision paths
Smooth processing of your orders
On time delivery
Flawless transport with all customs formalities
Short term execution of commissioning or repair and maintenance work
A lot of commitment and passion
Sales and project management
Nireco International GmbH distributes both components and systems of the Nireco Group. We will be pleased to advise you comprehensively about our extensive product range and its areas of application.
We are also pleased to work out possible modernisation measures for you to increase the efficiency of older systems.
During the complete project handling and also beyond the commissioning, we continue to be your contact for all questions concerning your system.
There are usually less than 3 working days between your request and the preparation of our offer.
Commissioning and installation
On request, we can also offer you the installation of the supplied components in addition to the commissioning of the system. The installation of a complete system is subcontracted by us, the on-site installation management is handled by our personnel.
All activities carried out during commissioning are finally coordinated with the customer and documented in detail. Changes are incorporated into the final documentation, all relevant contractually agreed data are finally verified.
Maintenance and repair
On request, we can carry out regular preventive maintenance work on our already installed systems. Within the scope of this work, we also check the function and performance of the system.
In case of repair of self-produced components, we carry out the work with our own personnel in our workshop or possibly at your site at short notice. Every failure of a component is analysed by us. If necessary, corrective measures are finally defined for our products and implemented at short notice. You will receive a repair report with the goods, stating the probable reason for failure and a detailed description of all work carried out.
Nireco International GmbH handles all spare parts business for all products of the Nireco Group.
We or our long-standing suppliers usually keep the most important spare parts in stock in one of our warehouses worldwide in case of an emergency.
Due to the possibility of seamless tracking of all articles delieverd to our customers, we can also inform you at any time if our manufacturers discontinue components in the medium term. In this case we will inform you whether the components can be easily replaced by another article or whether they should be procured again for the last time.
If you do not have our article number at hand: either a photo or a few details from our name plate with the place of installation are usually sufficient for identification.
We will be happy to help you with spare parts enquiries by telephone or in writing. In addition to our personal e-mail addresses, you can also use the collective address email@example.com.
Problems or difficulties?
Should there nevertheless be any problems with our deliveries, you are right to expect from us additionally a
- comprehensive problem analysis
- target-oriented processing of repair, goodwill and warranty procedures
- short-term procurement of spare parts